IT Service Management

Service Management

ZenFocus IT Service Management(ITSM) solutions provide a single, unified IBM platform to manage multiple service management best practice processes. Your organization can go beyond traditional, manual processes that may not adequately support planning and scheduling across IT and operations lines of business.

ITSM solutions combine automation, mobility, enhanced visibility and analytic insights into your IT service management processes - helping them become more diverse and better integrated across a wide range of technologies.

Discover how ZenFocus can help you with:

  • Automation of your ITSM processes through integrated technology designed around leading industry best practice approaches including ITIL¬©, COBIT ¬©* and ISO/IEC20000.
  • Process improvement from strategy through to process design and implementation.
  • Time savings by automating the everyday necessities of service management - from discovery through to service request and customers self-service, to service level agreements and service catalog management.
  • Experienced and proven cloud service management, including control, automation and governance to manage the rapid change of a cloud environment.