Tivoli Service Request Manager

Tivoli Service Request Manager

IBM Tivoli Service Request Manager provides a unified and integrated approach in dealing with all aspects of service requests to enable a "one-touch" IT service experience, backed up by an optimized delivery and support process. It is a powerful solution that closely aligns IT operations and the business, improving IT service support and delivery performance.


  • ITIL V3 Support.
  • Product was designed to support ITIL V3 processes.
  • OCG Gold Level Certification.
  • PinkVERIFY certified.
  • Incident and Problem Management.
  • Ticket Templates.
  • Browser based End-user interface.
  • Searchable Solutions.


  • Implement greater levels of automation and closed-loop processes.
  • Rapidly diagnose and resolve unanticipated service problems after deployment unanticipated.
  • OGC's experts assessed this product and confirmed that three different customers were in production and satisfied with its operation.
  • Pink Elephant confirms that this software meets the minimum functional criteria for Incident, Problem, Service Catalog, Service Level, Knowledge, and Request Fulfillment Management.
  • Increases service levels and employee productivity.
  • Saves time and reduces errors.
  • Helps build the internal knowledgebase that will shorten the time to resolve problems.